Privacy Policy

1. Introduction

Yellowboards ("Company") respect the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, and disclose your information through our mobile application, Routebus. app ("App").

2. Information We Collect

We collect several types of information to provide and improve our services:

Information you provide:

  • Account information: Name, email address, phone number, and password (hashed and salted).
  • Booking information: Passenger names, travel details, and any special requests.
  • Payment information: Billing address (for some payment methods) - We do not store full credit card details.

Information collected automatically:

  • Device information: Device type, operating system, unique device identifiers, and app version.
  • Usage data: Information about your interactions with the App, such as search history, browsing activity, and booking details.
  • Location information: We may collect your location information with your consent to provide certain features or improve your experience.

3. Use of Information

  • To process your bus ticket bookings and provide customer support.
  • To personalise your experience and recommend relevant bus routes and offers.
  • To improve the App's functionality and develop new features.
  • To send you promotional communications (with your consent).
  • To comply with legal and regulatory requirements.

4. Sharing of Information

We may share your information with third-party service providers who assist us in operating the App, such as payment processors and data analytics providers. These providers are obligated to use your information only to provide services to us and by this Privacy Policy.

We may also share your information with bus operators to fulfil your booking and ensure a smooth travel experience.

We will not share your information with any third party for marketing purposes without your explicit consent.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage method is completely secure.

6. Your Choices

You can manage your information preferences by:

  • Accessing your account settings in the App.
  • Unsubscribing from promotional communications by following the instructions in the emails.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at

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